OK......response #2 saying that this "problem" we have is just what it is. Does anyone have any suggestions as to how to resolve it? Obviously external conditions have changed. That means there should be some changes to internal procedures to counteract them.

How about during the winter they put half the guys on 2nd shift. Thereby allowing a larger contingent of drivers available when roads are less crowded without having to work overtime. This will also allow residents [[their customers) an easier commute in the morning [[providing their service).