Do we need more SoS offices?

[pocketchange]

I think the next improvement should be appointment sorting.

Yep exactly what I was going to suggest.

As far as appointments, coworker just did this earlier this week. Next available slot for the Troy office was 1st week in August.

The get in line feature is so so. Yes you don't have to sit there but it always amazes me it is a multi hour wait even when getting in line early in the morning and there have been times it went from 20 users to next in line quicker than I could return so back to the end