I put up with herky-jerky shifting in my 2012 Focus bc when I complained, the dealer kept telling me it was "normal operation." After putting up with this constant aggravation for four years, my dealer replaced the clutch under a recall program. So it wasn't me and it wasn't "normal operation." I'm part of the class action lawsuit but I'm not holding my breath for any type of settlement since I got rid of the car last year.