EVERY security panel has the ability to call more than one phone number. At least the ones worth the cost. There are battery-backed-up cellular systems which do not rely upon landline connections. The owner should be notified IMMEDIATELY if their system gets tripped...along with the monitoring company.

This couple is the perfect example of thinking Detroiters...looking at the potential problems and planning ahead for 'em. The security company needs to be NAMED and called out for their negligence.

It is likely they don't do their own monitoring, unless they are HUGE. Most of the smaller firms use Vigilante's monitoring in Southfield. That might've been a portion of the delay in notification.

Fact they had on-site response, and even THAT failed?! Lawsuit. They win the stuff back, but we all lose in the end. <sigh>


No cheers...