The problem is that the place has been horribly managed by absentee management for a very long time. The building itself has been crumbling from lack of maintenance for years, and the so-called "renovations" were mostly cosmetic, cheaply done, and much of it was left unfinished. The hotel has been suspended in an ugly state of unfinished renovation for the past several years.

Working with the management there, and their underpaid, undertrained employees ahs mostly been a nightmare for anyone who tried it. We tried to run an event at the hotel, only to find most of the elevators not working on the night of the event, the ventilation system broken in the room we were using, promised bars understocked [[down to having no ice) and unstaffed, and no help remedying the problems from management who were unresponsive, downright rude when they responded, and demanded more money [[i.e. bribes) to provide services already contracted and paid for. All that, and guests who booked rooms in the hotel reported problems ranging from lack of AC and sagging stained mattresses, to active insect infestations and, in one hilarious case, a sink without an attached drain [[the answer from the desk staff "Yeah, the sink in that room doesn't seem to work right, does it? We were going to send someone up to fix it in the next few days").

It's really too bad. It was one of Detroit's flagship hotels when it was built, and is housed in one of the city's better looking and most unique modern buildings. In most other major cities the demand, money, and will would be there to fix the problems.