There have been numerous studies regarding reliability of utilities. Guess what? the community-owned utilities come out on top. Same for customer satisfaction.
All is not rosy on the gummint front either. When I worked for the Army as a civil servant, our commanding general got more and more irritated as the errors and lack of service by our servicing finance office at Buzzard's Point [[just south of Ft McNair in DC). He finally came to the conclusion that they were terminally incompetent and that no action on his part was likely to cause them to change. When our status changed from an "activity" to a "command" he put out feelers to other finance offices in the US. An army finance center in St Louis gave him the best offer. We sent a daily overnight mail of paperwork to them and got a daily overnight mail back. Turnaround time on travel vouchers and reimbursement for travel dropped from a month to a week. Finance office in Buzzard's Point lost ten per cent of their positions and had to do a RIF. Finance office in St Louis gained spaces and hired new people.
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