Quote Originally Posted by EGrant View Post
Customer care is already being replaced by bots [[Amazon Echo, Facebook Messenger, chat bots, etc.)

I don't think there are any guaranteed "safe" jobs when it comes to robots. I for one, welcome our robot overlords.
Yes there are those customer care avenues that "triage" a call. In the end a human must make a decision based on ethical, financial and consumer relation interests.
I have a relative that just lost one customer service job and landed another.
People understand people. Robots just pretend to.