"Shareholder value" is the god that all must be sacrificed to now. Customer service and retaining good employees are mostly irrelevant now, in light of this fiduciary imperative to eke the last possible penny out of every process.
Driverless trucks, cabs, buses, etc. coming soon. Deliveries by GPS-guided drones. Robotic warehousing and stocking. One has to wonder though who the hell is going to buy all the crap being automatically trucked around, or have the scratch to go to the bar to pour their own beers, once most of us are un- or marginally-employed.
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