I had noticed that DDOT's services wait time had increased under this new Director and Mayor instead of decreasing as promised. It was said that Gary Brown once had control over the bus system and ruled over the new director. The 15 minute wait time for particular lines from the hours of 6am to 6pm is no longer intact. Many people have to wait for more than a half hour for a bus during rush hours in the morning and afternoon. I should had known that this new director wasn't going to do much especially when he had taken a picture leaning on his nice shiny car while a DDOT bus was in the background being repaired. Where is the outcry? Customer service doesn't tell anything but take your name and number