I'm REALLY Loving Chief James Craig

[Wesley Mouch]

Lots of good stuff coming out of Craig... but doesn't this just sound like the same old excuse making?...

Sometimes the truth needs to be spoken. The truth isn't always an excuse. Sometimes its just the truth.

Excuses is when you cite irrelevance and take no action or responsibility. Craig is simply saying that we aren't just slow -- we're also dim.

[313WX]

I hope you aren't 'loving him' and a DPD officer since we have a pretty strong record of that around these parts.

Nah, he ain't my type.

[Meddle]

"For years, police response time in Detroit was counted from the time a resident first places a 911 call, while most law enforcement agencies start the clock after dispatchers assign the call to officers. Craig said he isn’t sure why Detroit deviated from the standard method of counting response time."

Actually, both numbers need to be reported and if there's more than 5 minutes elapsed from the time the operator answers the call until a car is dispatched, there's a problem. You get on the call, get some initial and basic information, get the units rolling, then get further, more detailed information and update the units.

It's a little different in bigger places like Detroit where the call takers and radio operators are separated, but it can [[and should) still be done that way to the extent possible. The call taker has to type the updated information into the system and it's displayed on a screen in front of the radio operator.


I really hope they're not taking 10 minutes on the 911 call before they ever pass it on to radio.

The critical times are received/answered, dispatched, enroute and arrival.