I just watched "The Water Front" 2010 on Netflix. I find it interesting that Highland Park's residents claims of inaccurate billing, poor collection policies and estimates with reads as high as 2K for folks living alone, making such use suspect.
The documentary talks about a near skeleton crew at the HP Water Plant and offices. Billing has to impacted from that. Withstanding folk who simply skip out on paying bills, I wonder how many households in Detroit are being over estimated on their actual bills?
http://www.waterfrontmovie.com/
Two minute clip of the movie:
https://www.youtube.com/watch?v=bgo_E2xMXTA
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