Originally Posted by
Hans64
Years later when I was in college and the store had announced its closure, my father told me that a female customer was in the store returning an item and wanted to voice her outrage over the store closure. Naturally a sales person or floor manager wouldn't do--she needs top level management to express her feelings to. My father apparently drew the short straw and went down from his office to meet her. She demanded to know why they were closing the store, why they wouldn't do more to help it, etc. She also happened to be returning an item from Hudson's Northland. My father asked her if she usually shopped at Northland. When she said yes, she typically shops at Northland, he replied "That, ma'am, is why we are closing the store".