I should have been more specific. I've had great experience with the Burton staff. Most of the libarians have been good too [[most - I've definitely had some bizarre encounters there too). The problem is the Cass circulation desk. In the hundreds of times I have been to the library I can't think of one pleasant or even normal experience with them. Maybe I need to go a few hundred more times but it's bad - really bad. I have no doubt since that position doesn't require any advanced skill they stack it full of relatives who can't work elsewhere.
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