I forgot about that part! Good point- when all else failed and we couldn't find or order a book a customer wanted, we directed them to "borders.com" which was basically an amazon skin. BInc got a cut, but BNN did a better job of adapting.
As for Radio Shack- I think they are a great example of a store that adapts with the times. I spend some money there still because their prices are reasonable, they carry an interesting line of goods, and they have great locations.
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