Is Grid Heat a Human Right - A DTE Question

[English]

I'm on BudgetWise billing, too. Love it -- this way, my bill is 100% consistent each month.

I used to get a reconciliation month in July or August where I'd have a very low bill, zero owed, or even a small credit [[in 2007), but lately, they've been dividing the estimated amount by 12 instead of 11 [[according to DTE customer service, which made little sense to me).